This article was written based on our experience with the RING Video Doorbell 2.
Let me start off by saying the RING Video Doorbell 2 is a great product. It has performed to expectations when charged. We hardwired the RING doorbell to our existing doorbell wiring (diode) which should provide consistent charge.
Unfortunately, after 3 months, we took noticed to the constant low battery indicator. This prompted us to monitor the situation and discovered that the RING doorbell battery was draining far too quickly. The RING doorbell would last approximately 2 to 3 weeks before the low battery indicator appeared again.
We have attempted a few things to see if it would help such as reduced the motion sensor notifications and shorten the motion range detector. I also cleaned the wire tips to rid any residue causing connection problems and even swapped the wires.
In a weeks time, the battery continued to drain between 10-20% which was on the same pace as it was prior to all the adjustments.
Customer Service – 1st Call
Acknowledging that we were within our 1 year warranty period, we reached out to the RING customer service center providing them all the information.
On the first call, it took about an hour and we were wrestling for solutions and incorrectly assumed all was working.
Here are the details from the call.
1. The technician reviewed the video history and activity logs to determine when the device stopped charging. This took 15-20 minutes, and was able to identify when the RING doorbell stopped charging.
2. Next, we went through steps to connect and disconnect the RING Video Doorbell 2 in attempt to reset it. Using the LIVE view on the RING doorbell, the technician was able to get a real-time health status read. We continued to press the door bell to see if the door bell chime would respond and it did not. This went on for a good 20-25 minutes.
3. Then we checked the home doorbell wiring to ensure it was working. We took the exposed wire tips and touched it to trigger the chime and it did work.
4. Lastly, the case was escalated to a senior engineer. It was only then it was determined that a recent firmware update caused the behavior we’re seeing. The explanation was that the RING Video Doorbell 2 device was not compatible with the latest firmware. For anyone who isn’t familiar with what a firmware is, it’s basically an update to the RING doorbell software. At this point, we were instructed to rollback the firmware to the previous firmware version. The technician completed this on their end reducing some of the frustration.
5. Once the firmware rollback was completed, the RING doorbell worked and was responding to the pressing of the button. We assumed that the latest firmware incompatibility was the problem.
Later, I checked and found the battery was still draining from 24% to 20% with only 1 motion activity. I then went outside to check the doorbell and it stopped working completely. I quickly called RING customer service and asked for the same technician who called me back within 15 minutes.
Customer Service – 2nd Call
The technician explained that we’ve went through all the steps and was sending us a replacement. They provided a return label (via Fedex) so we can ship back the defective RING doorbell.
The RING doorbell replacement arrived within a few days and the RING doorbell replacement had some minor physical changes. For instance, the security screw that goes on the bottom of the RING Video Doorbell 2 is a bit larger (a new screw driver was included) and the casing is a bit larger as shown below.
The RING doorbell installation is fairly simple even for a non-handy person. Once the doorbell is removed, exposing the two doorbell wires, they can be wrapped around the two screws and remounted against the wall and should be ready.
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The battery life has remained at 100% since the installation of the replacement RING Video Doorbell. Only time will tell if it would hold up. I will continue to update this blog if anything changes.
**** Update 4/22/2020 – 1 year later ****
Thanks to everyone who have been leaving their comments below in wanting to help others. I am happy to report that the battery has continued to charge healthy at 99-100%. I’ll continue to update everyone as things progress.
Let me know your thoughts and comments below!
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